Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including when you create an account, use our services, or communicate with us. This may include:

• Name and contact information
• Account credentials
• Business information
• Payment information
• Communications with us

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze trends and usage

3. Information Sharing

We do not share your personal information except in the following circumstances:

• With your consent
• With service providers who perform services on our behalf
• To comply with legal obligations
• To protect our rights and safety

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications

6. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

8. Chat Services

When you use our chat widget or chatbot services, we may collect, record, monitor, and analyze your conversations for the following purposes:

• Providing and improving customer service
• Training and enhancing our AI systems
• Quality assurance and compliance monitoring
• Analyzing usage patterns and service improvements
• Troubleshooting technical issues

Chat data may be shared with our trusted service providers and vendors who assist in operating our chat services, including AI technology providers. By using our chat services, you consent to this collection, recording, monitoring, and use of your conversations.

9. SMS/Text Messaging

When you provide your phone number and opt-in to receive text messages from Flash AI, we use your phone number solely to send you:

• Booking confirmations for scheduled demo calls
• Appointment reminders prior to your demo
• Responses to your booking-related inquiries

Your mobile information will not be sold, rented, or shared with third parties for promotional or marketing purposes. We do not share your phone number or SMS opt-in consent with any third parties except service providers who assist in delivering these messages.

Message and data rates may apply. Message frequency varies based on your booking activity (typically 1-3 messages per booking).

Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and no further SMS messages will be sent.

Help: For assistance, reply HELP to any message or contact us at support@flashsetup.com.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@flashsetup.com